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Refund Policy

 

Returns

 

Due to the handmade nature of our candles, we only accept returns within 14 days of receiving your order. Items must be unused, unopened, and in their original condition.

 

Please note that slight variations in color, scent, or design may occur, as each candle is handmade.

 

Refunds

 

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed and applied to your original method of payment within a few days.

 

Damaged Items

 

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.

 

Exchanges

 

We only replace items if they are defective or damaged.

 

Shipping

 

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

 

Contact

 

If you have any questions about our Refund Policy, please contact us:

 

Email: mmadutza111@gmail.com
Phone: +44 7305 156789
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